Frequently Asked Questions
Everything you need to know about your Sydney Labubu order.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days for most metropolitan areas.
Are your Labubu collectibles and apparel authentic?
Yes, we guarantee that all Sydney Labubu products are 100% authentic and sourced directly from authorized distributors.
What is your return policy?
We offer a 14-day return window for items in original, unopened packaging. Please note that for hygiene and collectible integrity, items with broken seals cannot be returned.
Do you ship internationally?
Currently, we specialize in serving the Australian market, but we are looking to expand to international shipping in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.